Business email automation

Managing a large volume of incoming business emails can be a real challenge, especially when it's necessary to quickly sort messages by priority and request type. Our workflow automates this process, saving time and ensuring high-quality email processing.

The system automatically tracks new emails in Gmail. The ChatGPT module analyzes the content of each incoming email and categorizes it into one of eight predefined categories:

  • Product Differentiation (questions about product uniqueness),
  • Discount Classification (discount requests),
  • Delivery Issue (delivery-related problems),
  • Partnership Offer (collaboration proposals),
  • Upgrade Request (upgrade requests),
  • Refund Request (refund inquiries),
  • Support Request (technical support requests),
  • Discord Related (Discord-related queries).

Each email is automatically assigned a corresponding label, simplifying further processing and ensuring efficient inbox organization.

This solution is ideal for businesses looking to optimize email workflow, minimize sorting time, and guarantee fast responses to important requests.

Example of Use

The system continuously monitors new emails in the Gmail inbox. For example, three emails arrive:

  1. A refund request.
  2. A partnership proposal from another company.
  3. A message about a delivery issue.

The ChatGPT module processes each email:

  • The first email is labeled Refund Request.
  • The second is categorized as Partnership Offer.
  • The third is tagged as Delivery Issue.

The user receives a structured inbox with automatically sorted emails, making it easy to find messages by category.

Benefits of this approach:

  • Speed: The system instantly categorizes incoming messages.
  • Organization: Clear separation of emails by category.
  • Efficiency: Easy access to priority requests and faster processing of important messages.

This workflow eliminates manual email sorting and significantly enhances team productivity.

Key Tasks

  • Monitor new messages in the inbox.
  • Identify the category of new messages.
  • Sort emails based on their category.

Workflow Overview

Workflow overview

Workflow Structure:

  • Gmail → Watch Emails tracks new emails arriving in the inbox and forwards them for processing.
💡 A filter between modules determines which messages should not be sorted, such as email replies.
  • OpenAI → Message an Assistant categorizes the emails based on their type.
  • Depending on the request type, emails are filtered and routed to the appropriate Gmail → Modify Email Labels module, where labels are assigned.

Conclusion

This email automation workflow enables fast and accurate sorting of incoming business emails by category, reducing routine workload and improving operational efficiency. Using ChatGPT and Gmail, each email is automatically labeled, allowing users to focus on priority requests and quickly find relevant information.

This solution is perfect for businesses aiming to streamline email management, save time, and maintain a professional approach to client and partner communication.